Privacy Policy

1. Overview

Real Rescue ("we," "us," or "our") operates the website located at realresq.com. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. We do not sell, trade, or rent your personal information to third parties.

2. Information We Collect

We collect information that you voluntarily provide to us through the following forms and features on our website:

• Quote Request Forms — When you request a free quote, we collect your name, email address, phone number, property address, service type, and any description of your service needs.
• Service Scheduling — When you schedule a service, we collect your name, email address, phone number, property address, and details about the service requested.
• Account Registration — If you create an account on our site, we collect your email address and a securely hashed password. We never store your password in plain text.
• Contact and Chat Messages — If you contact us through our website chat or contact forms, we collect your name, email address, phone number, and the content of your message.

3. Information We Do Not Collect

• We do not use cookies or tracking cookies on our website.
• We do not collect payment card information. All payments, if applicable, are handled through secure third-party processors.
• We do not collect any information from minors under the age of 13.

4. How We Use Your Information

We use the information you provide solely to:

• Respond to your quote requests and schedule service appointments
• Contact you regarding your service inquiry by phone or email
• Maintain records of service requests and completed work
• Communicate important updates about your scheduled service
• Improve our website and customer experience

We do not use your information for marketing purposes without your consent, and we do not share it with third parties for advertising.

5. How We Store and Protect Your Information

Your information is stored securely in our database. We take the following measures to protect your data:

• All data is transmitted over encrypted HTTPS connections.
• Passwords are hashed and never stored in plain text.
• Access to our database is restricted to authorized personnel only.
• We use industry-standard security practices to protect against unauthorized access, alteration, disclosure, or destruction of your information.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Third-Party Services

We use the following third-party services to operate our website. These services may process your information in accordance with their own privacy policies:

• EmailJS — Used to deliver form submissions to our email inbox. Form data you submit is routed through EmailJS servers.
• Google Analytics — We use Google Analytics to understand how visitors use our website. This collects anonymized usage data such as pages visited and time on site. Google's privacy policy governs this data.
• Google Maps / Places — Used to assist with address entry on our forms. Address data entered may be processed by Google.
• Anthropic (Claude AI) — Our website chat assistant is powered by Anthropic's Claude API. Messages sent through the chat are processed through Anthropic's servers to generate responses.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you would like your information removed from our records, please contact us at service@realresq.com and we will delete it upon request.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future communications from us

To exercise any of these rights, please contact us at service@realresq.com.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: